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Meet Our Team

Roberts Insurance Agencies

Roberts Insurance AgenciesWillis Roberts
Agency Owner

Our family has worked closely with families for years to help people with their insurance needs – from homes to auto to boats and more. Our quality, service-oriented agency is not only owned and operated by a family, customers tell us we make them feel like family too.

I’m committed to showing you how Roberts Insurance Agencies is different and better than the rest. From sharing our broad product offerings for your protection and financial needs to offering you a real relationship you can count on. I’ll help you prepare for your financial future and offer a higher standard of service, delivered wherever and whenever you need.

Bachelor of Business Administration-St. Leo University
Associate of Art-Community College of the Air Force

Civic Services
Lion's Club International

Circle of Champions-2 years
Allstate Leader's Forum-2 years
National Conference Award-3 years
Honor Ring-7 years
Inner Circle Elite
Roberts Insurance AgenciesYvette Roberts
Agency Co-Owner

Came to work for Randall Phelps (her Dad) in 2000. In 2007, Yvette and her husband (Willis) purchased the agency.
Roberts Insurance AgenciesRandall Phelps

Started as Agent in 1967 at Sears Booth in Portsmouth, VA.
Roberts Insurance AgenciesPat Doeller
General Manager

Hi, my name is Pat Doeller and I have been married for 23 years. We have a daughter, Jackie (26) and a son, Michael (21).  I enjoying spending time with my two grandsons, Joseph (5) and Cameron (1). I have been with Roberts Insurance for a little over a year and with Allstate for over 4 years. I have been in the insurance field since I was 18 years and I love what I do.  Please come by and see me so, I can see you are properly covered for all the events in your life.

Roberts Insurance AgenciesCynthia Hamilton
Customer Service Manager


Born and raised in Ahoskie NC, until I moved to Philadelphia as a young teen. I'm excited when I can make a customer who comes into our office or calls on the phone upset about rate increases, walk away with a feeling that we have their best interest at heart and they leave smiling I can't stop talking about how our customers are so much like family you can find Cynthia at home redecorating her home when she is not at work. She loves making everything come together. DIY is her go to channel. Cynthia likes tearing things apart and putting back together in a way that satisfies her need to redecorate. Cynthia does volunteer activities with our local EdMarc Hospice for Children

Roberts Insurance AgenciesSheila Gray
Branch Manager

Sheila has been a licensed agent in the insurance industry for 16 years, licensed for both personal lines and life and health. Sheila was born and raised in the peanut capital of the world, surprising Suffolk, where she has remained even until today with her husband and four children. She is a graduate of Nansemond-Suffolk Academy; but also spent 2 years at Alliance Christian Academy here in Portsmouth Virginia. Sheila thoroughly enjoys the satisfaction she gets from helping customers obtain peace of mind - knowing they have protected their most prized possessions (their homes, vehicles, and loved ones). Food is definitely her passion. When not working she is reading cookbooks, watching food network, or experimenting in the kitchen. She truly loves to cook for & feed her family. Lake Gaston is where you will find Sheila when she's not at home cooking for her family or at work trying to insure everyone in Portsmouth.

Luis Pardo
Licensed Sales Producer

Originally from Spain, Madrid, I have been in the U.S. since 1987. I graduated from the University of South Carolina. I really enjoy helping customers and also enjoy playing golf, running, and soccer. You will find me at the beach or practicing a sport. I speak English and Spanish fluently. I Love Blue crabs and Oysters.

Cheyanne Oxendine
Customer Service Representative

I am the daughter of Pamela & Willis Roberts, insurance has been in my family for quite some time. I have lived in the Western Branch area since 5th grade. At Western Branch High School, I earned my Microsoft Office Certifications. I am an alumni of the "People to People Student Ambassador Program" and I have studied in Psychology, as well as Art. I enjoy working for an agency that is not only family oriented but takes pride in taking care of their customers. Here at Roberts Insurance, we do a lot of fundraisers; it's great to be able to give back to our community on such a large scale! On weekends I like to spend time with my son, as well as painting. I have a passion for animals, art, and photography. I actually volunteer at Hampton Roads Hounds for Heroes where I get to train sheltered dogs into service animals for Veterans!

Terence Brooks

A combined 10 years of experience in the Life and P&C Industry. Originally from Buffalo N.Y. Moved to Virginia to attend Norfolk State University. Helping and educating people on insurance and making sure my clients have to right type of insurance is something I am very passionate about. I really enjoy sports and love talking about my daughter. I also enjoy being out networking. Just relaxing.